YOUR HEARING PROFESSIONALS                                                            
Call: 250-627-8663 or Toll Free 1-844-568-4327          Open: Monday to Thursday 8:30-4:30 (closed 12:00-1:00)
Frequently Asked Questions

We try to anticipate questions you might have about our services and products, and provide the answers here. If you need additional information send email to:


What causes hearing loss?

There are several causes. Here are some of them:

  • Head trauma
  • Ear wax
  • Ear infections
  • Viral infections
  • Noise exposure (military, hunting, music, industrial noise, racing, power saws, lawn mowers)
  • Heredity
  • Certain radiation and chemotherapy treatments
  • Certain heavy-duty antibiotics
  • Some drug reactions


What causes ringing in my ears/head?

The ringing sensation is called tinnitus and is usually an indication of some damage to your auditory system (especially noise damage). It can be constant or intermittent and be in one or both ears. Sometimes hearing aids can help by amplifying sounds which distracts the brain's attention to the sound. If you have continuous ringing on one side you will want to discuss this with your physician.


What types of hearing loss are there?


Results from a problem with the production of sound from the outer ear to the inner. This can result from wax buildup, ear infections, trauma to the ear, or any other problem with the eardrum or the bones that transmit (conduct) sound through the middle ear.


Involves the deterioration of the inner ear or the hearing nerve. The aging process, noise exposure, some cancer treatments, illnesses, and other degenerative processes could cause this loss. This type of hearing loss may impair understanding ability and cause those afflicted to be sensitive to loud sounds.


Mixed hearing losses contain some conductive elements and some sensorineural elements.


How long does a hearing test take?

We schedule one hour for a hearing test. This gives us time to complete the audiological assessment and discuss with you the degree and type of hearing loss you may have. We will advise you to seek medical attention as may be warranted and advise you if you are a candidate for hearing aids.